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National Geographic Magazine Customer Service

Are you a National Geographic Magazine subscriber already or want to be a new subscriber? Got problems with your National Geographic Magazine subscription or need customer support? Want to pay your bill or renew your subscription and more? National Geographic Magazine Customer Service Center is always at your service.

National Geographic Subscription Customer Service Instructions
At this site which is designed to offer online services for National Geographic Magazine subscribers, kinds of service options and solutions are available.  At the landing page, you can clearly see lists of service options, special offers and other services. On the right site, there are two login boxes for Print subscriber and Digital Subscribe separately. You need to log in with the required information accordingly to get access to the services listed as below:

  • Pay Your Bill
  • Renew Your Subscription
  • Check Your Payment Status
  • Find Out When Your Subscription Ends
  • Change Your Address
  • Add/Update Your Email Address
  • Report Missed or Damaged Print Issues
  • Temporarily Stop Your Subscription
  • Stop Delivery of Duplicate Issues
  • Important Customer Alerts

You can also have special offers, like new subscriptions, gift subscriptions, other National Geographic publications: adventure, kids, traveler. For example, for new orders, the offer includes a one-year membership in the National Geographic Society, plus a one-year subscription to National Geographic Magazine. For gift subscriptions, a gift card will be sent to you to present or mail to your recipient. Those offers are good for new orders going to U.S. and Canadian addresses only. To access your gift orders, you need to input name and address information exactly as it appears on your mailing label.

To order your National Geographic Magazine by phone, you can call 1-800-NGS-LINE () (U.S. and Canada) or +. Or, you can just place your order online. If you don’t want your name made available to other companies, you may e-mail them with exact instructions concerning the use of your name. Please review the Society’s online privacy policy. Your National Geographic magazine account number is located on each billing you receive. It is also listed on each issue’s wrapper above your name. You can also access your account information online, but you will need your account number. For delivery in the U.S. and Canada, once you place an online order for one of the Society’s magazines, your first issue should arrive within three to five weeks. For addresses elsewhere, 8-12 weeks will be needed for receipt of initial issues. Once delivery begins on a regular basis, monthly issues should arrive in a routine manner.

How to Cancel or Renew Your Subscription of National Geographic Magazine
Generally, there are two ways to take the services mentioned above from National Geographic Magazine. To make it more specific, here take the cancellation and renewal of  subscription for National Geographic Magazine as examples to demonstrate the process.

  • By logging in. As a subscribe, you can log in directly to take the services as below(take print subscriber log in for example):
    1. Go to .
    2. Enter your account number, Zip/Postal code and E-mail at the login box at right. Then click “Next” to log in.
    3. Click “Cancel Your Subscription” or “Renew Your Subscription”.
    4. Follow the instructions given and enter the details needed. Press “submit” to get your subscription cancelled or renewed.
  • By Email. You may get email reply within 2 business days. Follow the steps below:
    1.  Go to .
    2. Click the “E-mail Customer Service” under the “Other Services” list at left side.
    3. You will be brought into a new page. Complete the form given with your personal information including name, address, phone and more.
    4. Choose the subject under the form. Here check the checkbox before “Cancel Subscription” or “Renew Subscription”.
    5. Further complete the required information for the subject you’ve chosen. For “Cancel Subscription”, you need provide your cancel date; and for “Renew Subscription”, you need enter your offer code, # of issues and total price.
    6. Click “Send Email”.

About National Geographic
National Geographic(formerly the National Geographic Magazine) as the official journal of the National Geographic Society published its first issue in 1888 when the society had been established itself for only 9 month long. With 12 issues published monthly and plus additional map supplements, now the magazine is available either in print or digital version online. It contains articles about geography, popular science, history, culture, current events, and photography. In a National Geographic Press Release, it was announced that in late-2011 that the magazine was circulated globally in 36 language editions and had a global circulation of 8.3 million. The circulation in America is around 5 million per month.

Reference Links

  1. National Geographic website –
  2. National Geographic subscription customer service website –
  3. National Geographic Subscription Customer Service FAQ – 
  4. National Geographic on Facebook –
  5. National Geographic on Twitter –

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Rating 3.219votes

  1. Rated 3

    I am receiving printed copies of NG – 3 so far, They should go to the intended recipient:Mr Andrew Creskey 370 Island Park Drive Ottawa,0ntario as this was a Xmas gift.Please fix this for me.

  2. Rated 5

    address os 1340 Metz ave. Seaside,CA 93955
    Please CANCEL my subscription

    Can not find account number but on card numbers are
    Thank you

  3. Rated 2

    Please changemy address from DE4 4DJ to 23 Highfield House Beechfield Road Davenport Stockport Cheshire SK3 8SF

  4. Rated 5

    Please change my address from HS29HH to Denarius,New Road Codford Warminster Wilts BA120NS

  5. Rated 3

    need help with gifts subscriptions and Geno 2.0

  6. Rated 1

    I sent a cheque in response to a request which supplied a Canadian envelope with a Canadian address provided for the September 2017 National Geographic in the amount of $28.50 on October 10, 2017. Please check your records. V. Wall

  7. Rated 1

    Totally agree with Tom Dupont below that this customer service site is AWFUL! Toooo hard to just change an address. Why is this soooo hard when a ton of other magazines make it a cinch! This is crazy!!

  8. Rated 5

    Hi I have been a subscriber for the National Geographic Magazine for many years. My account no is 431481308 NFCNRC3. I have decided NOT to renew my subscription, BUT instead subscribe to the National Geographic HISTORY magazine.
    Please advice about the costs thereof.
    My address is : Prof Peter Loyson, 10 Westview Village 3, Westview drive, Mill Park, 6001, Port Elizabeth, Republic of South Africa

  9. Rated 4


    Mr. CJ Grol passed away in past august. We like to cancel his subscription as soon
    as possible.
    His account. NF 301869541.

    Yours sincerely,

    Rieta Graler
    Hemsterhuislaan 54
    9752 NE Haren
    The Netherlands

  10. Rated 1


  11. Rated 5


  12. Rated 4

    I’ve been a subscriber for more years than I can remember. How can I access the digital archive?

  13. Rated 3

    I’ve recently moved from New Westminster BC, to Surrey BC. I’ve tried to change my address online to #47 2855 158 Street, Surrey, BC. V3Z0P5. Your confirmation changes the new address to #47 2855 158 Street, Maple Ridge, BC. Why won’t your software accept the Surrey address?

  14. Rated 1

    You have just sent me a gift membership renewal notice asking me to renew my gift subscription of £19 for my daughter Mrs Victoria Kingston-Lynch. However, I had already paid £19 for my renewal of a gift subscription by cheque on 19th May 2017.

    I always studiously reply by post each year when you duplicate this subscription request. I do not now believe I should be spending a second class postage stamp each time to remind you; so I am endeavouring to tell you this online today, in order to save me the postage.

    I am a seasonally-adjusted old-age pensioner who is only Just About Managing; our dear Leader has said she is working tirelessly by reaching out to the JAMs like me. Besides, it’s getting somewhat irksome, as much as anything else, to keep notifying you each year.

    You need to get your administration sorted out by looking for duplicate accounts and rectifying this situation. It is not difficult to do – I do it a lot of the time, if not regularly, for my contacts list on my PC.

    Anyway, here’s hoping.


    Iain Pavely

    Account number 429967037.

  15. Rated 5

    Sir, why do you send us two copies on MGM journal? It is the second time now.
    The informations on the envelopes are:
    1. NF 451681472 EXP APR18 EU R***JUN17
    50600 MIKKELI 60
    2. NF 129440467 EXP MAR18 EU R***JUN17
    50600 MIKKELI 60
    Please, one copy is enough.
    Juhani Lappalainen, MD, Myllärintie 3, 50600 Mikkeli, Finland

  16. Rated 4


    On May 11, 2017 I sent you an e-mail requesting if NGM had received my two-year subscription renewal mailed one month before.

    A few minutes later, I received a confirmation from NGM, informing that my message was received at 9:02:16 AM on 5/11/2017, under incident # 6670710.
    Also, informing that a reply to my email was going to be sent to me within 24 hours.
    No reply from NGM was received yet.

    Please, inform if you have received my payment instructions of my subscription renewal,
    since I keep receiving NGM’s renewal reminders.

    Thank you for your attention and prompt reply.

    Ulisses Paulo da Silva

  17. Rated 1

    I have been a National Geographic subscriber for over 30 years. My parents were subscribers before me, and I looked forward to reading each month’s issue from about the age of 8. My Dutch grandfather – a holocaust survivor – proudly had each year’s magazines bound in Rotterdam beginning after WW II, and an entire wall of bookshelves in his library was filled with these leather-bound compilations. He suffered from vertigo in later life and could no longer travel – he used to say he still “traveled” thanks to National Geographic. For many years, National Geographic was a source of wonder and fascination for me, but that began to diminish when the last editor took over, and effectively ended with editor Susan Goldberg. The magazine instead became a source of increasing irritation as its once objective scientific perspective was replaced by a political, one-sided, and subjective viewpoint. The May 2017 issue was the last straw: 3 articles out of the 6 actually mentioned Donald Trump, and two contained snide gratuitous comments that added absolutely nothing to the subject matter, clearly demonstrating the arrogance of the authors, compounded by Susan Goldberg’s poor judgment at allowing their inclusion. Furthermore, we have recently been inundated on the national news regarding protests against the Dakota access pipeline, so was it really necessary to double down on the subject in this magazine, too? Not only did you provide no new information, but there was zero mention of the literally tons of garbage and human waste that protestors left behind for others to clean up after them. Again: one-sided viewpoint. Please cancel my subscription effective immediately. This was a very difficult decision, but I take comfort in that it will give me more time to enjoy my weekly Science magazines, which are thus far largely untainted by partisan preaching, not to mention further evidence of Trump derangement, a syndrome seemingly so pernicious it makes me wonder if Trump actually gave your writer the idea to do the article on Akhenaten and not the other way around.

  18. says:

    Would you be concerned with exchanging hyperlinks?

  19. says:

    This really is the appropriate weblog for any person who wants to find out about this subject. You realize so considerably its practically hard to argue with you (not that I in fact would want…HaHa). You definitely put a brand new spin on a topic thats been written about for years. Good stuff, just wonderful!

  20. says:

    Hey just wanted to give you a brief heads up and let you know a few of the images aren’t loading correctly. I’m not sure why but I think its a linking issue. I’ve tried it in two different web browsers and both show the same outcome.

  21. says:

    An attention-grabbing discussion is price comment. I feel that it’s best to write more on this matter, it may not be a taboo topic but usually people are not enough to speak on such topics. To the next. Cheers

  22. says:

    Needed to put you this very little observation so as to say thank you over again on your awesome guidelines you’ve featured in this article. It was certainly incredibly generous with you to deliver publicly just what a few people would’ve supplied for an ebook in order to make some cash for themselves, primarily given that you could have tried it if you ever wanted. Those creative ideas likewise acted to be the fantastic way to be aware that most people have the identical eagerness the same as my very own to learn very much more related to this matter. I’m certain there are a lot more pleasurable times in the future for individuals who start reading your blog post.

  23. Rated 3

    Change of address from
    “The Camooweal Dip”
    304 Brungle Road
    TUMUT NSW 2720
    Australia to
    56 Currawong Road
    TUMUT NSW 2720

  24. says:

    I for would like to verify payment on my #441739603 for Marlene Beezley via my check #3501. I keep receiving notices for payment. Check #3501 was dated and mailed on 12/5/2015. Please verify !

  25. says:


  26. says:

    trying to renew subscription. Need to update credit card

  27. says:

    I can’t access my account information site. I would like to know my payment status and valid subscription period. Please tell me how to make it.

  28. says:

    I have not received the fleece jacket for 2013 still
    Please do the needful at your earliest

    My a/c no 443626346
    Wonderig weather to renew my membership for 2014

  29. says:

    I have an iPhone and a Nexus 7 tablet. It would be easier to read the Nat Geo magazine on my tablet with my grandchildren. When are you going to make an app for android devices? iPhone screen is too small.

    Am waiting, not so patiently.


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