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Home Customer Survey Luby’s Customer Satisfaction Survey

Luby’s Customer Satisfaction Survey

Survey Prize: A $100 Luby’s Gift Card and chances to win $1,000 and an iPod
Survey Owner: Luby’s
Survey Website: lubys-survey.com

Luby’s Customer Satisfaction Survey Guide

  • How to participate in Luby’s Customer Satisfaction Survey

Visit the Luby’s Customer Satisfaction Survey page and then you’ll be required to enter the code number found on your check receipt to start the survey. If you can’t find these the location of the code, you can view the picture on the survey page. Then click the “SUBMIT” button and the short survey begins. After all of these you’ll get a prize. Your feedback is very important to Luby’s because what you think and say can help Luby’s a lot to improve its service and products offered to you to better meet your needs. So do it carefully and it will take only a few minutes. Some personal information will be required during the survey and you just need to participate in the online survey with complete confidence that your privacy will be respected.

  • Luby’s Customer Satisfaction Survey Sweepstakes Prizes

There will be one prize per day of  $1,000. And Luby’s offers another prize for Web and mail-in entries only: one prize per day of a 8GB iPod Nano which is called Instant Prize. Plus there is one prize per week, consisting of a USD $100 gift card valid for purchase at any participating Luby’s location called Gift Card Prize. The odds of winning a prize depend on the total number of eligible entries received and are equal regardless of method of entry.

  • Luby’s Customer Satisfaction Survey Sweepstakes Rules

To be eligible, you must be over the age of 18 years. You are not eligible if, during the Contest period you are or your immediate family member is an employee, representative, or agent of the Promoter or the Administrator or any of their subsidiaries, licensees or affiliate. A prize of a current model iPad will be awarded to one randomly selected winner from each monthly contest. The selected entrant will be contacted by email and must accept and return the conditions of the prize by completing a declaration and release of liability. You can find details of the rules on the “Rules & Regulations” page.

Win $100 Luby’s gift card, $1,000 and an iPod at .

About Luby’s
As of March 2011, Luby’s, Inc. operates restaurants under the brands Luby’s, Fuddruckers and Koo Koo Roo. It was founded in 1947 in San Antonio, Texas, United States. Its has 95 Luby’s cafeteria-style restaurants located in Austin, Dallas, Houston, San Antonio, the Rio Grande Valley and other cities throughout Texas; with one in Arkansas and two in Oklahoma. Its headquarters is located in the Near Northwest district and in Houston, Texas. And its Fuddruckers restaurants include 56 company-operated locations and 129 franchises across the United States, of which one location in Saskatchewan, Canada, and four in Puerto Rico. Luby’s has three Koo Koo Roo Chicken Bistro locations serving chicken sandwiches, tossed salads, vegetables and soups in three locations in Southern California.

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  • Read the complete Empathica Inc.
  • Find what is happening in Luby’s on its and
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  • Survey Link:

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Rating 3.940votes

  1. Rated 5
    says:

    THE SERVICE AT THE CINCO RANCH AREA IS ALWAYS WELCOMING AND TOP NOTCH! WE GO TO THAT location AT LEAST ONCE A WEEK IF NOT MORE!!! EXCELLENT SERVICE BY THE WHOLE STAFF.

  2. Rated 4
    says:

    Good food and service

  3. Rated 5
    says:

    I frequently eat at Luby’s on 410 in San Antonio. The food is healthy. The service is good. The price is right!

  4. Rated 4
    says:

    I LOVE LUBY’S ON FUQUA WAY THEY HAVE FRESH FOOD ALL THE TIME. THEY STAFF ARE ALL GOOD CUSTOMER SERVICE. AN WHEN YOU NEED HELP THEY ARE THEIR HELP YOU. LUBY’S STORE 35

    Bridgette Mitchell

  5. Rated 5
    says:

    My husband and I periodically eat at the Round Rock, Tx Luby location after Church. Friendly and Great Customer Service is an importance to me, and I’ve always noticed one particular young lady that was ALWAYS FRIENDLY, COURTEOUS, SMILING, RESPECTFUL AND INTERACTED WELL with her customers. On our most recent visit 10/08/2017 to Luby’s as my husband was paying the cashier I proceeded to find a table to dine and made a point to sit in Ms. Linda’s waiting area, and of course as usual she was nothing but all of how I described her in the survey/comment. Ms. Linda is a GREAT Asset and Representation to and of your company!

    Karen Williams

  6. Rated 1
    says:

    I went to the Lubys in El Paso n it was so dirty. Staff was so rude. We were treated like crap. I reported to the manager n that went south quick. Totally disappointed.

  7. Rated 4
    says:

    Deer Park Tx. Cafeteria. We have eaten there for 30yrs or more. About 3 months ago we got fried okra as usual, after 2/3 bites could no longer eat it. Okra was so salty we just skipped it. A couple weeks went and tried again. Everthing else was good as normal except the okra, again could not eat it. Disappointed again. Heard another couple talking about it, same thing. We have gone back a couple of times, but we didn’t try okra again. Just to salty.

  8. Rated 4
    says:

    My wife and I are truly satisfied with the food preparation at Luby’s. All dishes are extremely tasty and delicious. Management at this location does a superb job of ensuring the facility is clean and employees provide the best service. All employees are courteous and polite with all services. Great job!!!!

  9. Rated 5
    says:

    Wonderful meal at a comparable price. Love your LuAnn serving sizes. Clean dining area with sufficient wait staff to keep things moving. Thanks for being in the Kingwood area.

  10. Rated 1
    says:

    This is the worst visit i have ever had! Employees are extremely rude in the line. My neice wanted salmon she said she could not have it then proceeded to check her cell phone. My sister then needed butter went up front and the man said bery rudely you get that from the wait staff. We were ready to pay for our food but no one at the registers. Waited for someone to come and he was rude also. I will not be back to this location!!

  11. Rated 5
    says:

    Comment
    Awesome staff, everything, food, Workers, make u feel great, in every single way. The cashier, the manager, the waiter, cookers, serving, god bless you

  12. Rated 5
    says:

    Very good food, good worker’s..well come back

  13. Rated 5
    says:

    Food was excellent and hot. Server was great. Sandra is a asset to your company. Always smiling and helpful.

  14. Rated 2
    says:

    The food is good, but the customer service I had today was terrible. My grandson and I had a great day since it is his birthday. But the frivolity came to an abrupt end, when he wanted to go to Luby’s take out section at 11023 Shadow Creek Parkway, in Pearland, Texas 77584, ) at approximately 6:45 p.m, on August 16, 2017.
    I do not reside in Texas, but I am a Texan, born and raised. I came to Texas this week specifically for my grandson’s 12th birthday. When we got to the take-out counter to order, a nice looking young lady named Brandy came up, and said “What do you want?” I smiled. She did not reciprocate. I said we just wanted some vegetables. She did not respond or smile. So, I said to myself, “This woman acts as if I slapped her mother or something — She is so very curt in manner and tone.” So, I said to her that I wanted a triple order of black-eyed peas–. And before I could continue, she abruptly stated, “We don’t have any blackeyed peas now. And we don’t have any yams! Do you want a vegetable plate?” I didn’t know what to say, since I haven’t eaten at Luby’s since the 1980’s. So, my little grandson explained the procedure to me regarding vegetable plates on the menu. I placed my order, and could actually feel animosity emanating from this young woman. I guess she had a bad day, but I do not like to spend my money where I have bad service. So, I said to her, “You are not from Texas are you?” She curled a corner of her mouth, and sucked her tongue across her teeth, and asked me why I said that. I responded, “because you are not very friendly. Native Texans are just naturally friendly.” She said, “Texas are the most unfriendly people I have ever seen. The friendliest people are from Louisiana.” I said, “you are not friendly, because you attitude and tone of voice is very curt.” To which she responded, “what does that mean?” I said, “you are not kind and rude in your mannerism, and tone of voice.” In my mind, I figured she may be under-educated.

    But she continued on saying that she is a very friendly person, that she has lots of friends, and they all like her. I replied that she probably doesn’t like them either, because she behaves as if she doesn’t like people.” She mumbled something, and I went to sit and wait for my order.

    My grandson, started complaining, that he wasn’t expecting this, and he was sorry that he requested that I come to Luby’s because he did not expect anyone to be mean to me. However, I noticed a quick change in Brandy’s attitude toward the four of five customers after me. She was even friendly. And when my food was ready, her voice was even overly friendly to me. As I said, perhaps she was having a bad day.

    But, if I hadn’t prayed for God to intervene, I would have allowed this woman’s attitude and possible bad day, to spoil my day celebrating my grandson’s birthday. Fortunately, the situation ended well, and the food was delicious when we got to the house.

    So, I feel you have a training customer service issue. The employees are not doing your customers a favor for patronizing Luby’s. We can go elsewhere. So, it to their benefit to learn to smile, and explain the menu, and be glad they have employment. Even if they are having a bad day, it is not the customer’s fault. They should behave like the people at Disneyland; no matter what, they always smile and are friendly, even if they hate their day, their job, their lives and the people. They are trained to be customer friendly. And you see how much money, Disneyland makes, daily. So, you have a training issue with Brandy, and some other sour faces I saw working there today.

    Just have someone drop in and see if the employees seem friendly and enthusiastic about working at Luby’s. It makes a difference when customers decide to return and eat there. Thank you.

  15. Rated 3
    says:

    recent meal was poor. receipt#187105. cold food. asked for brown gravy-received yellow! trays and tables not clean.did not leave happy

  16. Rated 2
    says:

    Went for liver and onions… stingy with the onions!!! Left thinking will never go back. Been going to Luby’s since the 60’s.

  17. Rated 5
    says:

    Awesome staff

  18. Rated 4
    says:

    Eat 5xweek. Food better today than ever. Why not try other foods time for change. Eat Post Oak Galleria and their menu was good ????. Try having fried squash more often.beef tips. Customer surveys needed. Same foods and it hot. Cornbread was excellent not grainy

  19. Rated 1
    says:

    We’ve been Luby’s Customers for many years and had been quite satisfied to very satisfied until the last few months, for which reason we’ve cut back on eating at Luby’s. It seems it has greatly diminished in preparing good quality food. Today we tried it again – and it definitely was an upset — we were very displeased, first with the very small portion of almondine fish in the LuAnn Plate, the tasteless boiled squash, the mashed potatoes which were a watery whipped consistency and tasted like instant potatoes, and to top it off even the cornbread was mushy & crumbly,not like what they used to make. Even the pico de gallo sauce was only tomato with lots of onion and hardly any jalapeno chile at all. What’s happened to Luby’s good homestyle cooking? How unfortunate that its’ gone from mediocre to bad.

  20. Rated 3
    says:

    Good food. But very nosey!

  21. Rated 4
    says:

    Really I enjoy my visits to Luby’s, I haven’t found a better place for cooked liver & oinions, etc. I don’t usually complain but this time the food was as hot as it should have been. By the time you get to your Table my wife’s mash potatoes, & fish were cold.If a way could be found to keep the food hotter, etc. I’d enjoy my meals better, etc. Other than this, I’d give a heads up to Luby’s for a job well done! Lets see if ya’ll can serve a hotter food product from this steam/serving table. Thank you.

  22. Rated 2
    says:

    Take my elderly mother there at least twice a week. Her husband sometimes to I’ll to go. When I ask for 1 to go, they have an attitude. Tell me if I did not read sign, saying g no to go orsets in line. Mind you last 2 times no one in line brhond me. So now i pay 3 meals and have to pavk it myself at the table
    Isiah, waiter, is the only friendly person there. He apologizes and helps me pa k my to go box. I am a retired nurse and I sm sure you would not appreciate a nurse treating your family the way nine are treated. Nor would I ever do that. If you don’t like the service industry, find something else

  23. Rated 4
    says:

    Service and food was great. Thanks

  24. Rated 5
    says:

    Awesome and friendly waitress… 5 stars all the way… Food nice and hot.. Place extremely clean

  25. Rated 5
    says:

    I always enjoy my visits to Luby’s. The food & the service is always excellent.I mostly go to your restaurant in Fort Worth on Bridgewood. My favorite host is Mr. Rick. He ALWAYS makes my visit very pleasant & enjoyable. He is very helpful & efficient. GOD bless Mr. Rick.

  26. Rated 5
    says:

    GOOD SERVICE

  27. Rated 5
    says:

    I ordered food to go & got excellent service. I did not have a long wait.

  28. Rated 5
    says:

    I’ve been a Luby’s customer for over 35 years…. We eat at Luby’s once a week at least at Luby’s onBus 77 in Harlingen and try to have Eva on our table, this lady is an awesome waiter. Thanks for the wonderful service and food…

  29. Rated 3
    says:

    I have enjoyed eating at your restaurant, the food and price go hand and hand which is great. I have noticed there is room for improvement in cleaniness. The salt and pepper shakers are very dirty and the tabletops and the backs of chairs have grime on them. While the employees are sitting at the tables as they wait for someone to need something they could be doing some cleaning.

  30. Rated 5
    says:

    Excellent job by waiters

  31. Rated 5
    says:

    Good service by Rene

  32. Rated 2
    says:

    Poor service, was not asked if I wanted a salad, was not asked if I wanted gravey with my chicken fried chicken, was not asked if I wanted a roll.

    People that were suppose to waiting on tables were just standing around.

  33. Rated 5
    says:

    Mrs Laura at Luby’s I’m Mesquite on Town East & Gus Thomasson .. very helpful and always serves us with a smile. We are senior ladies and when we come, she always tries to make our visit pleasant. Thx for a great employee.. faithful to serving the customer! Someone should tell her we appreciate her. Food is great also!

  34. Rated 1
    says:

    Fish was fried too hard French fries cold corn bread cold service poor. My waitress never came back to refill the water or. Check on me
    Rate 0

  35. Rated 1
    says:

    It’s all you can eat Saturday for $11.95. Try to place my order in what I wanted to eat food was placed on plate and I didn’t get what I wanted I was hurry to the line so fast I have no idea what was on the menu. I was treated like I had the plague. Will not be back

  36. Rated 5
    says:

    I like the food and the lubys resturant was good too

  37. Rated 5
    says:

    Great food and service, Naomi is great

  38. Rated 5
    says:

    My daughter and I had a wonderful experience and the food was amazing. This location was well taken care of and the waiter made sure we had what we needed.

  39. Rated 5
    says:

    My grandparents started taking me to Lucy’s and know I take my kids. Love the food, everything made fresh.

  40. says:

    Luby’s #29 worst food ever….

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